Webuiltthefirm we wished existed.

Most ITSM partners sell a platform and disappear. We started StreamLine because we believed the real work — the optimisation, the automation, the continual improvement — begins after go-live. So we built a firm that stays.

Our mission

To make ITSM investments genuinely work — not just at go-live, but for the lifetime of the platform.

11–20 specialists
Australian team
4 platforms
Own IP

Our story

Started by specialists. Built to stay.

StreamLine Partners was founded with a simple belief: that ITSM implementations should create long-term value, not just go-live milestones. We'd seen too many organisations left holding a platform they didn't fully understand, without the ongoing support to realise its potential.

We set out to do it differently. A boutique practice — deliberately small, deliberately senior — built on four platforms we genuinely know and believe in. Australian-based. No offshore delivery. No grow-fast-sell model. Just deep expertise, delivered with consistency.

Over time, we built Pebble — our own automation and intelligence platform for Xurrent — because no one else had. That's who we are: practitioners first, builders second, partners always.

What makes us different

Four things we won't compromise on.

We stay.

Go-live is day one, not the finish line. Post go-live support, optimisation and continual improvement are standard — not an add-on. We measure success 12 months after deployment, not at it.

No agenda.

We resell four platforms. We'll tell you which one fits your environment — not which one is easiest for us to sell. Multi-platform means multi-perspective. That's a feature, not a limitation.

Australian-built.

Our entire team is Australian-based. No offshore handoffs, no account managers fronting an offshore delivery team. When you talk to StreamLine, you're talking to the people who do the work.

Own IP.

We built Pebble — a native Xurrent automation and intelligence platform — because we needed it and it didn't exist. That's the level of commitment we bring to every platform we work on.

Client outcomes

Proof from the field.

Managed Services
34%→0%
CMDB accuracy restored post go-live in 8 weeks

ITSM Consulting
Zero
Service disruption during 2,000-seat Xurrent migration

License Resell
0%
Lower total cost vs incumbent vendor quote

Pebble Platform
0
Automation jobs run per month across Xurrent tenants

Credentials & partnerships

Certified across the platforms that matter.

✓
Authorised Freshservice reseller & implementation partner
✓
Authorised Xurrent (4me) reseller & implementation partner
✓
Authorised Ivanti reseller & implementation partner
✓
Virima discovery & CMDB implementation specialists
✓
ServiceNow independent advisory (no resell, no implementation)
✓
Hosted on AWS · SOC-Ready · Australian-based team

Our own IP

Pebble — IT Automation & Intelligence

Three native Xurrent products — Asset Manager, Automations and CoPilot — built by the team that lives inside Xurrent every day. The only automation platform built exclusively for Xurrent (4me).

Ready to talk?

No sales pitch. A 30-minute discovery call where we listen first.