The platform that fits your business, not the one that suits ours.

We implement, resell and build on four leading ITSM and ITOM platforms. We'll recommend the right one for your environment — not the one that's easiest for us to sell.

Freshservice Xurrent (4me) Ivanti Virima ServiceNow advisory

01 — Freshservice

ITSM that uncomplicates IT

Best suited for
Teams who want powerful service management without the complexity tax. Freshservice is built for organisations that need fast time-to-value, an experience their staff will actually use, and a platform that's easy to build on and manage — without an army of administrators.

Discuss Freshservice → Visit freshservice.com ↗

Implementation

8 weeks
Average time to first live service catalogue — Freshservice delivers the fastest time to value in our portfolio

Key capabilities

  • Uncomplicates IT — intuitive UX that drives adoption without heavy change management
  • Freddy AI built in — intelligent ticket classification, auto-resolution and virtual agent
  • Integrated teams experience — seamless collaboration across IT, HR, Finance and Facilities
  • Easy to build and manage service outcomes — drag-and-drop workflow and no-code automation
  • Deep CMDB capability — plus Device42 under the same Freshworks umbrella for advanced discovery
  • 1,000+ marketplace integrations — Azure, Okta, Jira, Slack and more out of the box

StreamLine depth

  • Freshservice implementation specialists — greenfield builds to complex migrations
  • Service catalogue and ESM expansion across HR, Facilities and Finance
  • Freshservice + Device42 CMDB design and discovery integration
  • Post go-live optimisation and Freddy AI adoption programmes

Ready to explore Freshservice for your environment?

Discuss Freshservice → Visit freshservice.com ↗

02 — Xurrent (4me)

Enterprise ITSM engineered for complexity

Best suited for
Enterprise and multi-entity organisations — shared service centres, MSP operations, and complex multi-tenant environments. Xurrent is the strongest multi-tenancy platform in the market, built for organisations where service architecture and IMR maturity actually matter.

Discuss Xurrent → Visit xurrent.com ↗

ITSM Consulting

Zero
Service disruption during 2,000-seat enterprise migration to Xurrent from legacy ServiceDesk Plus

Key capabilities

  • AI built in natively — intelligent automation, predictive insights and AI-assisted resolution across all workflows
  • Strongest multi-tenancy in the market — purpose-built for service providers, MSPs and multi-entity orgs
  • Deep IMR (Incident, Problem, Change) focus — best-practice processes without heavy configuration
  • Service architecture first — model your services, map dependencies, and manage impact from a single view
  • Quick time to value — Xurrent's out-of-the-box processes get you live faster than comparable enterprise platforms
  • Real-time cross-account reporting and consolidated service dashboards across tenants

StreamLine depth

  • Deepest Xurrent expertise in the Australian market — complex multi-tenant builds
  • Pebble — our own native Xurrent automation platform (Asset Manager, Automations, CoPilot)
  • Xurrent IMR process design and service architecture consulting
  • Xurrent migrations from ServiceDesk Plus, ServiceNow and legacy platforms

Ready to explore Xurrent (4me) for your environment?

Discuss Xurrent → Visit xurrent.com ↗

03 — Ivanti

Unified ITSM, ITOM and security

Best suited for
Larger enterprises requiring a single platform spanning ITSM, endpoint management, security patching and vulnerability management. Strong fit for organisations with complex endpoint estates or those already in the Ivanti Neurons ecosystem.

Discuss Ivanti → Visit ivanti.com ↗

License Resell + Consulting

40%
Lower total cost vs incumbent vendor quote on a government agency platform selection engagement

Key capabilities

  • Ivanti Neurons ITSM — full-featured ITSM with AI-powered automation and self-healing workflows
  • Unified endpoint management — patching, discovery and device lifecycle in a single platform
  • Security and vulnerability management integrated directly with service workflows
  • Self-healing endpoints — automated remediation triggered before tickets are even raised
  • Performance analytics and real-time operational dashboards
  • Deep Microsoft ecosystem integration — Intune, Entra ID, SCCM and Microsoft 365

StreamLine depth

  • Ivanti ITSM and Neurons implementation across enterprise environments
  • Endpoint management and patch automation configuration
  • Ivanti security workflow integration with ITSM processes
  • Authorised Ivanti reseller — local commercial support and licensing

Ready to explore Ivanti for your environment?

Discuss Ivanti → Visit ivanti.com ↗

04 — Virima

No-touch discovery and relationship mapping

Best suited for
Organisations whose CMDB accuracy is a known problem — regardless of which ITSM platform they use. Virima maps your entire environment automatically, builds CI relationships without manual effort, and feeds accurate data into Freshservice, Xurrent, Ivanti or ServiceNow.

Discuss Virima → Visit virima.com ↗

ITOM Specialists

73%
Of CMDBs have inaccurate data — Virima's no-touch relationship mapping solves this at the source

Key capabilities

  • No-touch relationship mapping — automatically discovers and maps CI dependencies without manual intervention
  • Agentless and agent-based discovery across physical, virtual, cloud and hybrid infrastructure
  • Automated application dependency mapping — see what connects to what before you make a change
  • Continuous reconciliation — keeps your CMDB accurate after initial population, not just on day one
  • Native integration with Freshservice, Xurrent, Ivanti and ServiceNow CMDBs
  • Cloud asset discovery — AWS, Azure, GCP and multi-cloud environments mapped automatically

StreamLine depth

  • Virima discovery and CMDB implementation — from design to live, accurate data
  • CMDB rescue engagements — restoring accuracy in degraded environments using Virima
  • Virima + Pebble integration for Xurrent CMDB automation and reconciliation
  • Cross-platform CMDB strategy — feeding multiple ITSM tools from a single trusted source

Ready to explore Virima for your environment?

Discuss Virima → Visit virima.com ↗

Advisory only — not implementation

Independent ServiceNow advisory.

StreamLine provides advisory services for ServiceNow environments — strategy, roadmap review, optimisation consulting and independent assessment. We don't implement or resell ServiceNow, which means our advice is completely independent.

Because we don't implement or resell ServiceNow, our advice is completely independent.

What we advise on

  • Platform health assessments and architecture reviews
  • Roadmap and strategy consulting for existing ServiceNow customers
  • Independent evaluation — ServiceNow vs alternative platforms
  • Migration advisory — planning moves from ServiceNow to other platforms

Our position

ServiceNow is an excellent platform for the right organisation at the right scale. We help you understand if that's you — without an agenda either way.

Not sure which platform is right for you?

A 30-minute conversation. We'll tell you what we think — even if it means recommending something we don't resell.