# Privacy _Policy_ StreamLine Partners Pty Ltd · Last updated: April 2026 · ABN: 12 621 568 358 ## 1. Who we are StreamLine Partners Pty Ltd ( **we**, **us**, **our**) is an Australian IT consulting and technology advisory firm specialising in ITSM, ITAM, ITOM and ServiceNow services. We are headquartered in Australia and operate exclusively with business clients. This Privacy Policy explains how we handle personal information collected through our website ( **streamlinepartners.com.au**), our contact and enquiry forms, and our meeting booking system. It is prepared in accordance with the **Privacy Act 1988 (Cth)** and the Australian Privacy Principles (APPs). We are committed to handling personal information responsibly and transparently. If you have any questions about this policy, please contact us using the details in Section 10. ## 2. What personal information we collect We collect only the personal information necessary to respond to your enquiry or deliver our services. This may include: - **Contact details** — name, work email address, phone number - **Organisation details** — company name, job title, industry - **Enquiry content** — information you provide in the message field of our contact form or during a discovery call - **Meeting details** — date, time and context of any booked consultation - **Website usage data** — pages visited, time on site, browser type and approximate location, collected automatically via cookies (see Section 7) We do not collect sensitive information as defined under the Privacy Act (such as health, financial, or government identifier information) through our website. ## 3. How we collect it We collect personal information through the following means: - **Contact form** — when you submit an enquiry via our website contact page - **Meeting booking** — when you schedule a discovery call using our HubSpot Meetings scheduling tool - **Email and phone** — when you contact us directly - **Automatic collection** — our website uses HubSpot analytics cookies to track visitor behaviour automatically when you browse our site (see Section 7) - **Business cards or referrals** — when your details are provided to us in a professional context Where practicable, we collect personal information directly from you. We will not collect personal information from third parties without your knowledge unless this is permitted or required by law. ## 4. How we use your information We use personal information for the following purposes: - **Responding to enquiries** — to reply to contact form submissions and answer questions about our services - **Scheduling and conducting consultations** — to arrange and conduct discovery calls and follow-up meetings - **Delivering services** — to provide ITSM, ITAM, ITOM and advisory services where engaged - **Business development** — to track the status of prospective client relationships in our CRM system - **Marketing communications** — to send relevant updates or insights where you have subscribed to our blog or newsletter. You may unsubscribe at any time. - **Improving our website** — to understand how visitors use our site and improve its content and structure - **Legal and compliance obligations** — where required by Australian law We will not use your personal information for any purpose that would be inconsistent with what you would reasonably expect at the time of collection. ## 5. Who we share your information with We do not sell, rent or trade personal information. We may share your information with the following categories of third parties, solely to support the purposes described in Section 4: - **HubSpot, Inc.** — our CRM, website hosting, email, forms and meeting scheduling platform. All website data, contact records and communications are stored and processed within HubSpot's systems (see Section 6 regarding overseas storage). - **Google LLC** — Google Fonts is loaded from Google's servers when you visit our website. Google may log this request. No personal information is intentionally shared with Google through our website beyond standard web request data. - **Our staff** — team members who need access to your information to respond to your enquiry or deliver services. We do not currently use advertising networks, social media tracking pixels, or third-party analytics platforms on our website. ## 6. Overseas disclosure Personal information collected through our website and CRM is stored and processed by **HubSpot, Inc.**, a company based in the United States. HubSpot operates data centres in the US and, in some configurations, the EU. Your information may be stored on servers located outside Australia. Under APP 8 of the Privacy Act, we are required to take reasonable steps to ensure overseas recipients handle your information in a way consistent with the Australian Privacy Principles. HubSpot maintains internationally recognised security standards and privacy protections including SOC 2 Type II certification and compliance with EU-US Data Privacy Framework. You can review HubSpot's privacy policy at [legal.hubspot.com/privacy-policy](https://legal.hubspot.com/privacy-policy). By submitting information through our website, you consent to its storage and processing by HubSpot on servers that may be located outside Australia. ## 7. Cookies and website tracking Our website uses cookies — small text files stored on your device — to understand how visitors interact with our site. We use cookies set by **HubSpot** only. We do not use advertising cookies, social media tracking pixels, or third-party analytics platforms such as Google Analytics. **Cookies we use:** | Cookie | Purpose | Duration | | --- | --- | --- | | `hubspotutk` | Identifies returning visitors and associates website activity with a contact record in our CRM when a form is submitted | 13 months | | `__hstc` | Tracks visits, pages viewed and time between visits for analytics purposes | 13 months | | `__hssc` | Tracks session activity (pages visited in a single browsing session) | 30 minutes | | `__hssrc` | Determines whether the visitor has restarted their browser session | Session | The analytics cookies collect information about your visit in aggregate — they do not identify you as an individual unless you subsequently submit a contact form. At that point, HubSpot may associate your browsing history with your contact record. **Managing cookies:** You can disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some website features. Most modern browsers allow you to view, manage and delete cookies from the settings or preferences menu. Google Fonts is loaded from Google's servers when you visit our site. This is a standard font delivery mechanism and involves your browser making a request to Google's CDN. We do not control the data Google may log from this request. You can review Google's privacy policy at [policies.google.com/privacy](https://policies.google.com/privacy). ## 8. Security We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Measures include: - HTTPS encryption across our entire website - Access controls limiting CRM access to authorised staff only - HubSpot's enterprise-grade security infrastructure, including SOC 2 Type II certification - Password policies and two-factor authentication for system access No transmission of data over the internet can be guaranteed as completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately. We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Contact records in our CRM are reviewed periodically and removed when no longer relevant to our business relationship. ## 9. Your rights Under the Australian Privacy Principles, you have the right to: - **Access** the personal information we hold about you - **Correct** personal information that is inaccurate, out of date, incomplete or misleading - **Complain** about a breach of the Australian Privacy Principles - **Opt out** of marketing communications at any time using the unsubscribe link in any email we send - **Request deletion** of your personal information, subject to any legal obligations we have to retain it To exercise any of these rights, please contact us using the details in Section 10. We will respond within a reasonable timeframe and, where we are unable to fulfil a request, we will explain why. If you are not satisfied with our response, you may lodge a complaint with the **Office of the Australian Information Commissioner (OAIC)** at [oaic.gov.au](https://www.oaic.gov.au/) or by calling 1300 363 992. ## 10. Contact us For any privacy-related enquiries, requests or complaints, please contact us: **StreamLine Partners Pty Ltd** Privacy enquiries: [hello@streamlinepartners.com.au](mailto:hello@streamlinepartners.com.au) Phone: [1300 883 162](tel:1300883162) Website: [streamlinepartners.com.au](/content/?hsLang=en/index.html) We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at this URL. Material changes will be notified on our website.