Four services. One long-term partnership.

From initial implementation through to ongoing automation and continual improvement — we're built to stay with your environment, not just deliver it.

Engagement models

Option 01

Fixed Price Packages
Scoped, bounded deliverables with a fixed cost. Certainty for your budget and your board.

Option 02

Time & Materials
Flexible T&M for complex programmes where scope evolves as you learn.

01 — ITSM / ITOM Implementation

Best practice, out-of-the-box first.

We implement ITSM and ITOM platforms the way they were designed — out-of-the-box where possible, configured where necessary. This keeps your environment supportable, upgradeable, and delivers the best long-term value. Fixed price packages available for standard scopes.

  • ITSM platform implementation — Freshservice, Xurrent (4me), Ivanti
  • ITOM / Discovery and CMDB design, data modelling, CI classification
  • Service catalogue, incident, change and problem process design
  • Platform migrations — moving between ITSM tools without losing value
  • ITIL-aligned governance frameworks and adoption programmes
  • Fixed price packages for standard implementations — budget certainty

02 — Integration Services

Connect your platforms. Eliminate the silos.

ITSM doesn't operate in isolation. We build integrations between your platforms — using out-of-the-box connectors where they exist, and custom-built solutions where they don't. From simple webhooks to complex bi-directional data sync.

  • Native / out-of-the-box integrations — built-in connectors first
  • iPaaS design and build — Workato, Boomi, MuleSoft compatible
  • Custom API development — REST / SOAP / GraphQL integrations
  • ITSM to monitoring, CMDB, HR, ERP and endpoint management connectors
  • Integration architecture design and ongoing support

Integration approaches

  • OOB first — custom builds only when the value justifies it.
  • Native connectors within your platform ecosystem — fastest to deploy, easiest to maintain
  • iPaaS — Workato, Boomi, MuleSoft — complex multi-system orchestration and data transformation
  • Custom API — Bespoke REST / SOAP integration development when standard tooling won't reach
  • Event-driven — Webhook, event bus and message queue architectures for real-time sync

Platforms we connect

  • Freshservice
  • Xurrent
  • Ivanti
  • Jira
  • Azure AD
  • SAP
  • Workday

03 — Continual Service Improvement

Ongoing value, not a one-off project.

Our CSI Service is a retained consulting model — included hours, fortnightly delivery, and proactive platform strategy. We prevent problems and keep evolving your platform ahead of your business.

  • Included consulting hours — delivered each month, not billed reactively
  • Agile backlog grooming — a live prioritised queue of improvements
  • Regular account meetings — health reviews, roadmap alignment, strategy sessions
  • Platform roadmap alignment — we track vendor releases and plan adoption
  • Sprint-based improvement cycles every fortnight
  • KPI tracking — adoption, automation coverage, CMDB accuracy, deflection

The CSI delivery cycle

A structured fortnightly cadence that keeps your platform moving forward every month.

  • Fortnight 01: Backlog Sprint
  • Fortnight 02: Review & Plan
  • Monthly: Health Report
  • Quarterly: Strategy Session

04 — Automation Services

From script to full application.

We build automation across the full spectrum — from simple platform scripts that eliminate repetitive tasks, right through to bespoke application development. Including Pebble, our own native Xurrent automation platform.

  • Platform scripting — Freshservice, Xurrent, Ivanti workflow automation
  • Ticket routing, escalation, auto-assignment and SLA automation
  • CMDB automation — discovery, reconciliation, CI lifecycle management
  • AI-assisted service desk — CoPilot (Pebble) and platform-native AI features
  • Bespoke application development — custom tools built on ITSM platform APIs
  • Pebble — our own Xurrent-native asset, automation and AI platform

The automation spectrum

From quick wins to multi-month application builds — we work at every level.

  • Scripts & Flows
  • Cross-platform Automation
  • Pebble Platform
  • Bespoke Applications

Not sure which service you actually need?

Most engagements start with a 30-minute call. We'll tell you what we think — even if it's not one of our services.