Go-live is just the beginning. We stay.

Most ITSM implementations stop at deployment. We stay — optimizing, automating, and evolving your service management long after the project closes.

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Our Focus

  • 0+ Enterprise platforms: Freshservice, Xurrent, Ivanti, Virima — plus Pebble, built in-house.
  • 0% Post go-live commitment: We measure success months after deployment, not at it.
  • AU Local specialists: Australian team, Australian clients, no offshore handoffs.

SOC-Ready

AWS Hosted

Xurrent Partner

Freshservice Partner

Platforms we implement, resell & build on

Pebble — built by StreamLine ↗

What we do

Three ways we deliver value

01 — ITSM consulting: Implementation, configuration, and optimization across Freshservice, Xurrent, and Ivanti. We don't just deploy — we design processes that stick.

02 — License resell: Authorized reseller for Freshservice, Xurrent, and Ivanti. Right platform, right-sized — with local support and commercial flexibility.

03 — Managed services: Ongoing platform management, health checks, and continuous improvement. Your ITSM environment, actively maintained by specialists.

Why StreamLine

What makes us different

  • We built our own platform: Pebble is StreamLine IP — a native Xurrent automation and intelligence platform. No other AU ITSM reseller can say that.
  • Post go-live is our specialty: We measure success 12 months after go-live — adoption, automation coverage, CMDB accuracy, ticket deflection. That's when the real work starts.
  • Multi-platform, no agenda: We resell and implement across four platforms. We'll recommend what's right for your environment — not what's easiest for us to sell.
  • ITSM and ITOM under one roof: From service desk process design to CMDB automation and endpoint remediation at scale — we cover both disciplines.

Customer voice

What our clients say

"StreamLine didn't disappear after go-live. Six months in they were still optimizing our Xurrent environment — we'd never had that level of commitment from a partner before."

— Jamie M., IT Manager · Enterprise · Sydney

"Pebble Asset Manager gave us a live CMDB for the first time in five years. The reconciliation engine alone saved us weeks of manual work every quarter."

— Sarah R., Head of IT Ops · Mid-market · Melbourne

Our Platforms

Certified partners across leading ITSM platforms

ITSM · Resell & Implement

ITSM · Resell & Implement

ITSM/ITOM · Resell & Implement

ITOM · Resell & Implement

Enterprise ITSM · Advisory only

Built by StreamLine

Pebble — IT automation & intelligence platform

Three native Xurrent products: Asset Manager, Automations, and CoPilot. The only platform built exclusively for Xurrent (4me) — by the team that lives inside it every day.

Ready to make more of your ITSM investment?

Talk to a specialist. No sales pitch — just an honest conversation about what's possible.